Dealer Support
CRAVE prides itself on having a less than 1% fail rate on all of our products. That being said, we also understand that things happen.
Answer Common Questions
Use this as a resource to help determine defects within your stock or for customers experiencing issues.
Return a Defective Item
After unsuccessful troubleshooting, please complete this form to receive a replacement and instructions to sent the unit back.
Supporting Customers
If you have not issued an exchange, we can facilitate direct customer support with customers, protective our valued Dealers from potential profit loss.
Need to return a defective item to us?
If you are unable to get the unit working, and you’ve already used the Troubleshooting FAQ to rule out any possibilities, please fill out an RMA form before sending your products to us. If you have further issues or questions, please email us at sales@lovecrave.com.
RMA Form Instructions
Fill out this form for each product. Submitting the form for each product may be extra work but it is a key part of our quality program. It ensures that each product failure is fully investigated and documented.
All fields are mandatory. Your RMA will not be processed with empty fields.
Please ensure each item is clearly labeled with its associated RMA number. You will receive an email with an RMA number for each submission with a pre-paid postage label in each label. However, if you have multiple RMAs you can ship all items in the same box using one shipping label.
Provide as much detail as possible concerning the unit. "Does not work" doesn't assist us, however detailing "Does not hold charge," or "Won't turn on," or "Tear in silicone" is much more helpful in determining the troubleshooting for the case.
Supporting Customers with Defective Products
If you have a customer with a potentially defective product and have not issued an exchange, please ask the customer to email us at hi@lovecrave.com. We are here to help!
This allows us to better facilitate direct customer support as well as protect our valued Dealers from potential profit loss.
1-Year Warranty and 5-Year Coverage
Our Pleasure Guarantee ensures all CRAVE products are covered by a 1 year warranty and 5 year coverage.
Direct your customers to find out more at lovecrave.com/wegotchu.